How long does it take to fulfill and ship orders?

Fulfillment takes 2-3 days and shipping takes 5-7 days. Please refer to our Shipping Policy for more information.


How do I submit a return/refund? 

All returns are done via email ( and refunds are in the form of store credit. Please refer to our Refund Policy for more information regarding refunds, returns and eligibility. 


Sustainability and affordability?

Our boutique (That's Her) curates clothing items from a variety of vendors, both sustainable and affordable. We work closely with vendors and companies based in New York City and Los Angeles that produce in-house. However, we also work with third parties based in NYC, LA, TX, etc. that source their inventory from overseas. Unfortunately, that is out of our control. 

Taking into consideration, given all demands of sustainability, accessibility, and affordability, we're doing our best to meet the requirements of all requests. At That's Her, finding a middle ground is important to us to reach all customer satisfaction. We take critically what our demographic audience expects and strive to carry multiple options to meet customer demands.
We value your concerns and appreciate where you're coming from. 
Please email us at for more questions and concerns.